If you judge a brand by the person who represents it, then my impressions of 24.com would have to be that of professionalism, knowledgeableness and innovation. I had the pleasure of meeting up with Alistair Fairweather, the Social Media Manager for 24.com, to kick off the very first in our series of ‘Inside the mind of….’ blog posts. On a monthly basis, I will be interviewing some very smart techy people and focusing on the way NPOs could use their company’s technology and websites. Luckily for me, Alistair had agreed to give up some of his precious time to chat to me about his career, the way NPOs could utilize 24.com and his deep irritation with people who call Bing a decision engine.
Alistair studied journalism and new media at Rhodes University, worked as a web designer in the UK and upon his return to South Africa, climbed the corporate ladder at 24.com to become their Social Media Manager. Here are his thoughts on NPOs and the online world…
What are the current online trends that are relevant to your company?
That would definitely have to be the real time trend. People communicating in real time – a great example of this being the micro blogging platform Twitter. The continuous real time interactions make for a constantly changing web of trends and topics. The internet is no longer a collection of static pieces of content but something that evolves and morphs on a daily or even hourly basis. The web is increasingly about public conversations and debates – and less about the old model of mass publishing. We are harnessing these trends in our newest project, which is still very much a secret. What I can tell you is that it will use principles from services like Twitter, Friendfeed, Disqus and Squidoo, as well as plenty of our own secret sauce to introduce ordinary South Africans to real-time public conversation.
What experience have you had with NPOs?
I haven’t had that much experience with charities in my professional capacity except for the 24.com Bloggers Who Care initiative. In May 2008, a group of 24.com bloggers started a charity drive to help the needy and one of the events organized was the Midrand Mardi Gras to help a number of local charities raise money.
How would a NPO be able to utilize your website to create awareness?
Our website provides a fantastic blogging platform for NPOs. Anyone (even non techy people) can set up a blog on the blogs.24.com platform and develop a SA wide network of readers. For those preferring other blogging platforms such as Wordpress, we will soon be introducing a new feature whereby you can post a blog on Wordpress and it will be automatically published on blogs.24.com so you will be building an even bigger community around it.
In terms of your experience and your personal opinion, what websites/social media are integral to NPOs?
All charities should have a definitive blogging presence and they should be using social media such as Twitter, Facebook and LinkedIn to communicate with their potential and current donors. The great thing about having a blog on 24.com is that our blogging platform comes with a ‘built in’ audience…which is a must, especially for local charities.
Which tech businesses or websites do you think are the ones to watch now?
Well these are just some of the dozens of exciting sites out there…
http://boxee.tv/ – These convergence cowboys make it painless to watch anything you can find online on your TV, as easily as changing a channel.
http://www.spotify.com/ – Free and legal music – like Pandora or Last.fm but with a much bigger catalogue and free (ad supported)
http://posterous.com/ – A no-fuss, instant, post-via-email blogging platform with a beautiful clean design. And they integrate into the rest of your social media in a snap – really impressive in its power and simplicity.
http://www.bing.com/ - Yes, that’s right, Microsoft’s search engine. A lot of people have written it off without even trying it, but it has some great features (like comparative shopping with built-in discounts), and it’s really, really fast. I just wish they would stop calling it a decision engine – that phrase is lame.
Well for all those NPOs that were not sure about building an online presence, creating a social network and engaging the community to raise awreness and funds, now thanks to Alistair, you have a great starting point